Shipping & Order Processing
SHIPPING INFORMATION
- Delivery
Delivery charge of $35 for Alaska, Hawaii and Puerto Rico still apply.
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. FedEx Ground shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, or to PO Boxes. Shipping to APO/FPO addresses is available. Please add an additional $35 for shipping to Alaska, Hawaii, and Puerto Rico.
- Returns & Refunds
- Delivery
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. FedEx Ground shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US or to PO Boxes. Please add an additional $35 for shipping to Alaska, Hawaii and Puerto Rico.
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. FedEx Ground shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US.
Delivery charge of $35 for Alaska, Hawaii, & Puerto Rico still applies.
We can ship to APO/FPO addresses using Federal Express SmartPost, both of which coordinate final delivery to the recipient through the US Postal Service. Please add 3-4 days to estimated ship time. There is no shipping time guarantees for delivery to APO/FPO addresses with these services.Area Cost Courier Delivery Timeframe from Order Placed Majority US $15 UPS/ Fed Ex 4-14 business days Alaska $35 UPS/ Fed Ex 4-14 business days Hawaii $35 UPS/ Fed Ex 4-14 business days Puerto Rico $35 UPS/ Fed Ex 4-14 business days APO/FPO Addresses $15 UPS SurePost or FedEx SmartPost No shipping time guarantee
Estimated shipping times apply to in stock merchandise. Please contact customer service to verify availability. Portmeirion Group Designs LLC retains the right to require signature for receipt of select orders.Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center.
You will receive an email notice with the UPS tracking number when your order ships. If you have questions regarding your shipment, please contact Customer Service, toll free at (888)778-1471.
Seasonal Shipping
- Thanksgiving Day (November 27, 2025) - order by November 19, 2025
- Christmas Day (December 25, 2025) - order by December 16, 2025
- Warehouse Closure: Orders placed from January 1, 2026 until January 5, 2026 will not be processed until January 6, 2026
- Delivery