FAQ

We hope that you are pleased with your Portmeirion merchandise and your online experience. Portmeirion Group USA stands behind our products and consumer services. If you are not completely satisfied with your purchase, please get in touch with us. The information below should answer any questions you may have. You can contact us at (888) 778-1471 or customerservice@portmeirion-usa.com.

Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, to APO/FPO addresses or to PO Boxes. Please add an additional $20 for shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands.

Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, to APO/FPO addresses or to PO Boxes. Please add an additional $20 for shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands.

Returns & Refunds

We hope you are pleased with your order, but if you wish to return your purchase, or part of it, we will be happy to refund or exchange the new, unused merchandise within 30 days of the date shipped when accompanied by the packing slip included with the shipment.

If the goods are returned due to an error made by Portmeirion Group USA or if the goods are defective or damaged in transit, we will replace where possible or refund the purchase price in full, including taxes. Shipping/handling fees are non-refundable.

To return your purchase(s), please fill in the return form on the order packing list and follow the instructions for return to us. We recommend using FedEx or UPS to ship the return as you are able to track your package. Please ship your item in the original packaging with the form to:

Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705

Please allow 14 business days for us to process your return. Should you have any questions, please contact us at customerservice@portmeirion-usa.com or call (888) 778-1471 within a reasonable time (usually 28 days from delivery). See Returns in our Terms and Conditions for full details.

See Returns in our Terms and Conditions for full details.

Changing or Cancelling an Order

To change or cancel an order, please contact customerservice@portmeirion-usa.com or call (888) 778-1471. Please note that as most orders are processed within a few hours of receipt, once an order is processed into our system, we may be unable to make changes or cancel it.

See Changing or Cancelling in our Terms and Conditions for full details.

Tracking your Order

Your order will take 3-11 business days to be delivered. Your email address will be provided with an automated shipping notice.

By email: customerservice@portmeirion-usa.com
By telephone: Customer Service (888) 778-1471
By fax: (203) 573-9561
By mail: Portmeirion Group Designs LLC., 105 Progress Lane, Waterbury, CT 06705