Careers
Thank you for your interest in career opportunities with Portmeirion Group. Open positions will be listed here as they become available
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Customer Account Manager - Waterbury, CT
Company: Portmeirion Group USA
Position Title: Customer Account Manager
Location: Waterbury, CT
Schedule: Full Time - Hybrid Schedule
About the Company: A major force in the homewares industry. Portmeirion Group USA encompasses the world-renowned brands of Portmeirion, Spode, Royal Worcester, Pimpernel, Wax Lyrical and Nambe ́. We are a market leader with a worldwide reputation for high quality and innovatively designed tableware, cookware, giftware, and tabletop accessories. For further information about the Portmeirion Group, please visit our website: www.portmeiriongroup.com
Job Description: We are looking for a customer-oriented account manager. The customer account manager will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer account managers are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities: Responsibilities include account management, analyzing, communicating, collaborating, and executing the implementation of customer compliance requirements for all new and existing customers. The role will work cross-departmentally to ensure compliance and customer satisfaction.
Additional Responsibilities:
- Set up and maintenance of customer files
- Order entry- review of order for promos, pricing, min buy requirements
- Order Confirmations and notification to customers of potential backorders or delays
- Credits /rebills
- RTV’s
- Research vendor short pays and chargeback’s/deductions
- Account price file maintenance
- Inventory feeds
- EDI
- Forecasts
- Vendor portals
- Phones
- Consumers emails, inquires and order entry
- Returns
- Sample orders
Skills: The Customer Account Manager must be well organized, and detail oriented with an ability to multitask. They must have strong communication and follow-up skills, the ability to navigate online portals, a strong knowledge of Microsoft Office, and analytical capabilities
Experience: 2+ years’ experience in customer service or related field Associates Degree in Business Administration or a related field preferred Proficiency with Microsoft Office Suite
Benefits
Benefits: 401(k), 401(k) matching, Employee discount, Medical, Dental, Vision, Life and, Disability insurance. Paid time off.
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Assistant Sales Manager- Wax Lyrical Brands – Woodbridge, NJ
Company: Wax Lyrical a division of Portmeirion Group USA
Position Title: Assistant Sales Manager- Wax Lyrical Brands
Location: Woodbridge New Jersey
Schedule: Full Time
About the Company: A major force in the home fragrance, spa and wellness industry, Wax Lyrical, encompasses the world-renowned brands of Portmeirion Group, Wax Lyrical and AromaWorks. We are a market leader with a worldwide reputation for high quality and innovatively designed tableware, giftware, home fragrance and personal care. Wax Lyrical and AromaWorks products are British made. For further information about the Portmeirion Group, please visit our website: www.waxlyrical.com and www.aroma-works.com
Job Description: Wax Lyrical is seeking an Assistant Sales Manager for its Wax Lyrical and AromaWorks brand who will be responsible for introducing and launching new customer relationships in all channels of distribution including department stores, big box accounts, grocery, and other independents.
Responsibilities:
- Develop and maintain new business relationships across multiple channels of distribution to meet the sales plan for Wax Lyrical brand in the US market
- Prepare monthly, quarterly, and annual sales forecasts and report weekly on sales to plan Effectively manage all new product launches to drive initial listings and maximize availability and revenue growth.
- Coordinate with US and UK based inventory planning departments to ensure sales plan is met per month.
- Monitor and report on competitor activity in the market, identify changes and emerging trends in customer and consumer buying patterns.
Skills and Qualifications:
- Experience in the home fragrance, spa, and wellness categories
- Excellent verbal, presentation and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to multi-task and manage multiple accounts
- Team player. Good time-management skills
- Critical thinking and problem-solving skills
- Experience working with large global retailers on this space
- Creative and innovative thinking
- Some travel will be required
Education: Bachelor’s Degree preferred
Experience: 5+ years of professional experience in a sales role and 5+ years of strategic account management experience
Computer Skills: Proficient in Microsoft Office, Excel, VAIS2K, Netsuite, Brandfolder and Customer portals.
Benefits
Benefits: 401(k), 401(k) matching, Employee discount, Medical, Dental, Vision, Life and, Disability insurance. Paid time off.
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