Careers

Company: Portmeirion Group USA

Position Title: Customer Account Manager

Location: Waterbury, CT

Schedule: Full Time - Covid Hybrid Schedule

About the Company: major force in the homewares industry. Portmeirion Group USA encompasses the world-renowned brands of Portmeirion, Spode, Royal Worcester, Pimpernel, Wax Lyrical and Nambe. We are a market leader with a worldwide reputation for high quality and innovatively designed tableware, cookware, giftware, and tabletop accessories. For further information about the Portmeirion Group, please visit our website: www.portmeiriongroup.com

Job Description: We are looking for a customer-oriented account manager. The account manager will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best account managers are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these managers can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Responsibilities include analyzing, communicating, collaborating, and executing the implementation of customer compliance requirements for all new and existing customers. The role will work cross-departmentally to ensure compliance and customer satisfaction. Additional responsibilities include account management, order entry, credits, claims, chargebacks, and processing RTV’s.

Skills:

The Customer Account Manager must be well organized, and detail oriented with an ability to multitask. They must have strong communication and follow-up skills, the ability to navigate online portals, a strong knowledge of Microsoft Office, and analytical capabilities

Requirements:

Experience

- 2+ years’ experience in customer service or related field
- Associates Degree in Business Administration or a related field preferred
- Proficiency with Microsoft Office Suite

Benefits

Benefits: 401(k), 401(k) matching, Employee discount, Medical, Dental, Vision, Life and, Disability insurance. Paid time off.

Covid 19: We follow the recommended safety measures put forth by the state of CT and the CDC. We provide masks, portable hand sanitizer, gloves, and observe social distancing guidelines

Submit Resume

Company: Nambé

Position Title: Distribution Center Associate

Location: Espanola, NM

Schedule: Full Time/ Part Time

Job Description: In our distribution center, our goal is to get products to our customers as quickly and efficiently as possible. Our Distribution Center Associates are focused on productivity, accuracy, reliability, and safety, and take great pride in the role they play within Nambé.

We provide competitive pay and stable employment: Nambé has been in northern New Mexico for 65 years, and in Espanola since 1995. If you want to be part of a great warehouse team, have steady income, and learn something new almost every day, we want to hear from you!

FULL-TIME / PART-TIME OPPORTUNITIES

We are looking for full-time / part-time associates for regular day shifts for most of the year. During the year-end holidays we may need you to be flexible and work evening shifts. Work is typically scheduled from Monday to Friday, days start at 8:00am and end at 5:00pm. Overtime (starts at 40+ hrs per week), if required, is paid x1.5 of your regular hourly rate. Occasional weekend work may be scheduled during month-end crunch or for special projects.

WHAT YOU WILL DO:

As a Distribution Center Associate, you will be part of an energetic team environment with the opportunity to work in a variety of positions in our warehouse:

Order Picker: Responsible for pulling merchandize from stock to fulfill customer orders. Utilize pallet or cart to transport product to fulfillment area. High attention to detail, accuracy, and good basic math skills are a must.
Order Packer: Responsible for visually inspecting and packing merchandize to ensure quality requirements are met before packing in an approved shipping container. Manual dexterity is a must. Basic experience with computers is a plus.
Gift Wrapper: Wrap merchandize neatly in gift wrapping paper according to company guidelines, tie bow around box, apply stickers. Works with tools such as paper cutter, scissors, tape dispenser. Manual dexterity is a must.
Receiver/Unloader: Helps unload shipping containers or trucks, palletizes merchandize, counts cartons, assists with paperwork. Must be able to lift up to 50 lbs.
Forklift Operator: Handles narrow-aisle reach truck and/or sit-down forklift to move product safely around the warehouse: down stock, put away, filling bins, loading/unloading trucks. Valid Powered Industrial Truck Operators Permit is a huge plus, but not required. We can train you!
Metal Polisher: Works with lathes to sand, polish, and clean merchandize to achieve a high quality, mirror finish on aluminum alloy. Previous experience in metal polishing is required. Must be mechanically inclined. Machine shop or auto body shop experience is a plus!
Quality Control: Check merchandize for defects, box/unbox product, perform minor assemblies and repairs. Experience with hand tools is preferred.
Janitorial: Sweep warehouse floor, empty trash bins, pick up litter, help break down and dispose of cardboard boxes, stack pallets. Must be able to lift up to 50 lbs.

MOVING AND GROOVING:

In our fast-paced DC, you’ll always be on the move. Please note the following physical requirements in addition to tasks above:

- Ability to bend, twist, stretch, push, pull and carry and lift up to 50 lbs.
- Comfortable standing and or walking for up to 8 hours.
- Ability to operate pallet jack and other required Materials Handling Equipment (MHE).

QUALIFICATIONS:

- Must pass drug screening.
- Must be able to listen, read, write and communicate effectively in English (Spanish is a plus).
- Candidate must have functional arithmetic (adding, subtracting, division, multiplication) as well as visual/spatial skills.

LOCATION / JOB SITE:

Espanola, NM

SALARY (PER HOUR)

$14.00 - $15.00, depending on position and experience.

ADDITIONAL PERKS (FULL-TIME ONLY):

• Health, vision, dental insurance (after 1 month of service).
• Disability, Hospital, Accident and Cancer policies offered through Allstate.
• Basic life insurance offered at no cost to employees.
• 401k retirement plan (after 6 months of service).
• Paid time-off.

GROW YOUR CAREER:

We’ll be with you for every stage of your career, at Nambé you will have opportunities to:

• Gain experiences in different areas in the DC: inbound, outbound, fulfillment, QC.
• Develop your leadership skills and advance internally.

APPLY NOW TO EXPERIENCE A REWARDING CAREER IN WAREHOUSING AND LOGISTICS

This job summary is intended to describe the general nature and level of work associates assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a detailed description of the actual position you are hired into.

Nambé is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal or local law. Applicants must be over the age of 18.

COVID-19 considerations:

Our warehouse follows the recommended safety measures put forth by the state, WHO, and CDC. We provide masks, portable hand sanitizer, gloves, and observe social distancing guidelines.

Submit Resume

Company: Portmeirion

Position Title: Distribution Center Associate

Location: Waterbury, CT

Schedule: Full Time

Job Description: In our distribution center, our goal is to get products to our customers as quickly and efficiently as possible. Our Distribution Center Associates are focused on productivity, accuracy, and safety, taking great pride in the role they play within the Portmeirion Group of brands.

We are looking for ambitious people to join our Warehouse team in Waterbury, CT. You will have an opportunity to learn the basics of logistics and warehousing while develop in-demand skills for a stable and rewarding career. Full time positions offer exceptional benefits and competitive pay. Beat the fall rush, join us today!

FULL-TIME / PART-TIME OPPORTUNITIES

We are looking for full-time / part-time associates for regular day shifts for most of the year. During the year-end holidays we may need you to be flexible and work evening shifts. Work is typically scheduled from Monday to Friday, days start at 7:00am and end at 3:30pm. Overtime, if required, is paid x1.5 of your regular hourly rate and starts at 40+ hours per week. Occasional weekend work may be scheduled during month-end crunch or for special projects.

WHAT YOU'ILL DO:

As a Distribution Center Associate, you will be part of an energetic team environment with the opportunity to work in a variety of positions in our warehouse:

Order Picker: Responsible for pulling merchandise from stock to fulfill customer orders. Utilize pallet or cart to transport product to fulfillment area. High attention to detail, accuracy, and good basic math skills are a must.
Order Packer: Responsible for visually inspecting and packing merchandize to ensure quality requirements are met before packing in an approved shipping container. Manual dexterity is a must. Basic experience with computers is a plus.
Receiver/Unloader: Helps unload shipping containers or trucks, palletizes merchandize, counts cartons, assists with paperwork. Must be able to lift up to 50 lbs.
Forklift Operator: Handles narrow-aisle reach truck and/or sit-down forklift to move product safely around the warehouse: down stock, put away, filling bins, loading/unloading trucks. Valid Powered Industrial Truck Operators Permit is a huge plus, but not required. We can train you!
Janitorial: Sweep warehouse floor, empty trash bins, pick up litter, help break down and dispose of cardboard boxes, stack pallets. Must be able to lift up to 50 lbs.

MOVING AND GROOVING:

In our fast-paced DC, you’ll always be on the move. Please note the following physical requirements in addition to tasks above:

- Ability to bend, twist, stretch, push, pull and carry and lift up to 50 lbs.
- Comfortable standing and or walking for up to 8 hours.
- Ability to operate pallet jack and other required Materials Handling Equipment (MHE).

QUALIFICATIONS:

- Must pass drug screening.
- Must be able to listen, read, write and communicate effectively in English (Spanish is a plus).
- Candidate must have functional arithmetic (adding, subtracting, division, multiplication) as well as visual/spatial skills.

LOCATION / JOB SITE:

Waterbury, CT

SALARY (PER HOUR)

$14.00 - $15.00, depending on position and experience.

ADDITIONAL PERKS (FULL-TIME ONLY)

• Health, vision, dental insurance (after 1 month of service)
• Disability, Hospital, Accident and Cancer policies offered through Allstate
• Basic life insurance offered at no cost to employees
• 401k retirement plan (after 6 months of service)
• Paid time-off

GROW YOUR CAREER:

We’ll be with you for every stage of your career, at Portmeirion you will have opportunities to:

• Gain experiences in different areas in the DC: inbound, outbound, fulfillment.
• Develop your leadership skills and advance internally.

APPLY NOW TO EXPERIENCE A REWARDING CAREER IN WAREHOUSING AND LOGISTICS

This job summary is intended to describe the general nature and level of work associates assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a detailed description of the actual position you are hired into. Portmeirion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal or local law. Applicants must be over the age of 18.

COVID-19 considerations:

Our warehouse follows the recommended safety measures put forth by the state, WHO, and CDC. We provide masks, portable hand sanitizer, gloves, and observe social distancing guidelines.

Submit Resume

Company: Nambe, LLC

Position Title: Customer Service Representative

Location: Santa Fe, New Mexico

Schedule: Full Time - Covid Hybrid Schedule

About the Company: Recognized for its award-winning designs for more than 60 years, Nambé’s commitment to timeless beauty, artistic integrity and uncompromising quality is evident in the brand’s collection of serveware, barware, home décor and gift items. Nambé collaborates with the world’s most esteemed designers to develop products that bring function and style into the home. From The British Museum in London to the Museum of Modern Art in New York, Nambé pieces are exhibited in renowned galleries around the world.

Job Description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Responsibilities include analyzing, communicating, collaborating, and executing the implementation of customer compliance requirements for all new and existing customers. The role will work cross-departmentally to ensure compliance and customer satisfaction. Additional responsibilities include account management, order entry, credits, claims, chargebacks, and processing RTV’s.

Skills:

The Customer Service Representative must be well organized, and detail oriented with an ability to multitask. They must have strong communication and follow-up skills, the ability to navigate online portals, a strong knowledge of Microsoft Office, and analytical capabilities.

Requirements:

Experience

- 2+ years’ experience in customer service or related field
- Associates Degree in Business Administration or a related field preferred
- Proficiency with Microsoft Office Suite

Benefits

Benefits: 401(k), 401(k) matching, Employee discount, Medical, Dental, Vision, Life and, Disability insurance. Paid time off.

Covid 19: We follow the recommended safety measures put forth by the state of NM and the CDC. We provide masks, portable hand sanitizer, gloves, and observe social distancing guidelines

Submit Resume