Shipping & Order Processing
SHIPPING INFORMATION
- Free Delivery
Free delivery on all overs over $160. Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US virgin Islands still apply.
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, to APO/FPO addresses or to PO Boxes. Please add an additional $20 for shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands.
- Returns & Refunds
- Delivery
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, to APO/FPO addresses or to PO Boxes. Please add an additional $20 for shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands.
Allow 5-7 business days for your order to be processed in our distribution center in Waterbury, CT. Ground Fed-Ex shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US.
Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US virgin Islands still apply.
We can ship to APO/FPO addresses or PO Boxes, using Federal Express SmartPost, which coordinates final delivery to the recipient through the US Postal Service. For shipments requiring FedEx SmartPost for delivery to a PO Box, please add 3-4 days to estimated ship time. There is no shipping time guarantees for delivery to APO/FPO addresses with these services.Area Cost Courier Delivery Timeframe from Order Placed Majority US $15 Fed Ex 4-14 business days Alaska $35 Fed Ex 4-14 business days Hawaii $35 Fed Ex 4-14 business days Puerto Rico $35 Fed Ex 4-14 business days US Virgin Islands $35 Fed Ex 4-14 business days APO/FPO PO Box Addresses $15 FedEx SmartPost No shipping time guarantee PO Box Addressed $15 FedEx SmartPost No shipping time guarantee
Estimated shipping times apply to in stock merchandise. Please contact customer service to verify availability. Portmeirion Group Designs LLC retains the right to require signature for receipt of select orders. Allow 5-7 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center.
You will receive an email notice with the Fed-Ex tracking number when your order ships. If you have questions regarding your shipment, please contact Customer Service, toll free at (888)778-1471.
Seasonal Shipping
- Thanksgiving Day (November 28, 2024) - order by November 20, 2024
- Christmas Day and Start of Hanuakkah (December 25, 2024) - order by December 16, 2024
- Warehouse Closure: Orders placed from January 1, 2025 until January 5, 2025 will not be processed until January 6, 2025
- Delivery