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Returns & Exchanges

Returns

We want you to be completely happy with your purchase. If your selection does not meet your satisfaction, we will be happy to exchange or refund new, unused merchandise, excluding delivery charges, when you make the request within 30 days of the shipping date.

Please note, we cannot accept returns or exchanges on personalized items, open-box, “nearly perfect”, seconds and clearance items.

Refund and Exchange Guidelines
Requests for refunds or exchanges must be made within 30 days of the ship date. Items for return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment. Please contact Customer Service for assistance with returns regarding damaged or defective items. For returns due to an error made by Portmeirion Group, we will replace the item where possible or refund the purchase price in full, including taxes and delivery charges, in the original form of payment. If the original form of payment is unavailable for credit, a check for the refund amount will be issued to the purchaser. We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.
Flatware Returns
Flatware returns will only be accepted if the product has not been used and must be returned in its original packaging. Upon receipt and inspection of the items, if it is found that the flatware has been used, no refund will be issued. At the request of the customer, the flatware can be shipped back at the customer’s expense.
How to Start a Return

Begin the return process by completing the return form on the order packing list and following the instructions for return. Please ship your item in the original packaging, along with the form, to us at:

Portmeirion Group Designs LLC

105 Progress Lane

Waterbury, CT 06705

We recommend using FedEx as you are better able to track your shipment. 

If you need assistance in returning an item, as a courtesy, we will provide a FedEx call tag so that FedEx will come to you to pick-up the package. Please note, however, the cost of the FedEx call tag will be deducted from any credit applied.

Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment. Replacements can only be shipped to the original shipping address.

Please note that items purchased from the Portmeirion Group website can only be returned directly to Portmeirion Group Designs LLC and not to subsidiaries, authorized retailers, or sales representatives.

Returning Items Purchased with Affirm

Please follow the steps listed on this page to begin your return and allow approximately 14 days for us to process your return. A credit will appear on your Affirm loan balance in 3-5 business days. You can see your loan balance in your Affirm account.

While you’re waiting for your refund, please make any monthly payments that are due. If your refund is less than your total loan balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. Refund is more than balance. If your refund is more than your loan balance, you’ll get back the difference, minus any interest you’ve paid. Your payment method will be credited according to the timeline above. If you don’t have a payment method on file, you’ll get a check in the mail within 14 business days.

Please visit the Affirm Help Center for additional information.