Accessibility Statement

Portmeirion Group USA, Inc. is committed to making our website (www.portmeirion.com) as accessible as possible. Our ongoing accessibility effort is to work towards being in alignment with the Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA criteria. We recognise the importance of providing a website that is accessible to all user groups, including those with a disability or impairment.

We are committed to ongoing accessibility improvements. If you have issues accessing this website for any reason, or if you have questions or suggestions regarding accessibility of any of our content, you can contact us by sending email to customerservice@portmeirion-usa.com

To help us understand the problem as quickly as we can, please tell us:

• the web address or title of the page where you found a problem
• what the problem is
• what computer and software you use.

All constructive feedback about the accessibility or usability of our site is welcome. And we promise to consider it carefully. We will endeavour to reply to all communications within ten (10) business days.

Certain documents on our website are created and maintained by a third-party source. In these instances, we recommend contacting the third-party for additional information.

Portmeirion Group USA, Inc. relies on both automated and manual accessibility and quality testing processes. Automated tests are validated and addressed by staff who engage in more thorough evaluations. Examples of resources and processes that we use to help us identify and resolve potential accessibility and quality issues include:

• The website is permanently monitored for accessibility using Silktide.
• The site is manually tested in once a year by accessibility specialists at Silktide against Web Content Accessibility Guidelines 2.2 AA
• Tests were conducted on a representative sample of pages following best practice. Pages tested reflect the varied functionality and content types found on our site.
• Testing includes;
• Automated tools: Initial scans conducted to catch common accessibility barriers.
• Manual testing: Evaluators performed keyboard-only navigation, focus order checks, color contrast inspections, and tabbing sequence reviews.
• Assistive technology testing: Screening with four different screen readers on desktop and mobile devices.

Portmeirion Group USA, Inc. has carried out a manual accessibility review on 16th September 2025 in addition to our ongoing automated monitoring processes. This assessment has helped us identify and prioritize several areas for improvement to further enhance the accessibility and usability of our website. We have actively worked to address and resolve the following issues, among others identified during our review and testing processes:

• All content is accessible using a keyboard interface
• Keyboard focus is not obscured
• Headings and labels accurately describe the topic or purpose
• Labels or instructions are provided wherever user input is required
• Contrast ratios meet accessibility standards
• The order of navigation is logical and consistent sitewide
• Users are able to skip content when needed
  
  We are working towards improving the following areas:
• Ensure that links have machine readable names that screen reader users can engage with.
• Information about content structure is available to more people.
• Assistive technology can determine the language of a page.
• People using assistive technology understand all components.

These updates form part of our continuing effort to maintain and improve compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA criteria. Accessibility is an ongoing commitment, and we will continue to assess, monitor, and enhance our digital platforms to ensure a more inclusive experience for all users.

This statement was prepared on 14/11/2025 and last reviewed on 14/11/2025.